The LibLynx user portal also provides a single location to access all resources, whether licensed directly or interagency – replacing multiple, separate access points and greatly simplifying the access experience.
Our solution was to build a workflow that allowed users to anonymously login using their existing barcode, with the option of providing additional information to help the library predict user needs.
We designed and integrated a flexible data capture form that explained to users why the library was asking for more information, such as patron type and department, alongside a privacy statement making it clear that participation was optional (most users opt to provide more information). The captured user data is then used to target subject-specific resource lists that are curated by the library.
A library-controlled user database also makes it easy for Jeff and his colleagues to add and remove users as their situations change, without having to rely on IT or external vendors.
A nice final touch was their addition of a graphic for their new LibLynx-powered library service – playing on the internal name for their internal Madigan Catalog (‘MadCat’), they created MadLynx!
Please contact us to explore how we can help provide your users with a one-stop service for all resources.