Client Stories: Digital Science
“LibLynx provide an impressive level of service & support – they understand the issues and delivered a custom solution that minimized access friction for users”
– Paula del Campo, COO of ReadCube (part of Digital Science)
THE CHALLENGE: Enabling Single Sign-On (SSO) for corporate & institutional markets
Access barriers for users
The lack of a Single Sign-On across the Digital Science portfolio added access friction for users with access to multiple products, and hindered the development of new, cross-platform research solutions like Dimensions and Anywhere Access.
Traditional methods of institutional authentication, such as IP ranges, forced users to separately register in order to personalize their research experience. Digital Science wanted to leverage SSO technologies to simplify the identification of unique users.
Digital Science wanted support for a variety of corporate SSO technologies, such as CAS, LDAP, ADFS, and other proprietary 3rd party identity solutions. Internal implementations were proving costly, with a steep learning curve.
Digital Science’s businesses were at different stages of maturity with respect to authentication, with a variety of independent approaches. None of these were easily scalable across their portfolio.
Uncertain capacity requirements
Expansion into new markets across a diverse range of businesses required a growth in capacity, but hard numbers were difficult to project.
HOW WE HELPED: A flexible and lightweight API-based solution
Users can now seamlessly access multiple products, with only a single login at the first point of entry. This ensures a consistent experience for users even as the Digital Science portfolio grows in size and complexity.
Additional SSO solutions can be deployed without requiring any changes within Digital Science applications.
Our API replaces multiple SSO implementations with a standardized method for confirming a user’s institutional affiliation that is independent of customer type, platform, and authentication technology.
Digital Science can focus on growth and diversification without worrying about capacity and performance.
THE IMPLEMENTATION: Integration of the LibLynx API
A Digital Science developer was able to build and demonstrate a proof-of-concept with very little assistance – simply using our manual and walkthrough tutorials.
Next, we jointly identified ways we could help them deliver their business goals. For example, we created a workflow that enabled their application to use what they already knew about a visitor to ‘hint’ at their institutional affiliation – eliminating an additional step in the sign-on process, and further reducing access friction for their users.
Finally we provide close, 2nd line technical support to ensure that Digital Science customers are quickly and efficiently integrated into institutional Single Sign-On.
Digital Science is a technology company serving the needs of scientific and research communities at key points along the full cycle of research. It invests in and incubates research software companies that simplify the research cycle, making more time for discovery. Its portfolio companies include a host of leading brands including Altmetric, BioRAFT, Dimensions, Figshare, Labguru, Overleaf, ReadCube, GRID, Symplectic and ÜberResearch. It is operated by global media company, the Holtzbrinck Publishing Group.
Please contact us to explore how we can help provide your users with a one-stop service for all resources.