# LibLynx - Identity, Access and Analytics - Full Content > Identity, Access and Analytics for the knowledge industry. Generate more value from your online resources. --- ## Opportunity – Client Support Specialist URL: https://www.liblynx.com/about/careers/client-support-specialist Client Support Specialist Start Date: Immediate Status: Part-time, ongoing contract minimum of 12-15 hours per week, possibility of increasing to 20 hours in future Location: Remote - USA time zones strongly preferred Pay: $25 per hour What We Do LibLynx provides data services to scholarly publishing and related industries. Our "digital plumbing" empowers organisations to manage the identity and access of their users, and analyze usage of their products and services. Our clients are diverse;... --- ## Information Security – ISO 27001:2022 Certification URL: https://www.liblynx.com/information-security Information Security - ISO27001:2022 Certification LibLynx is committed to protecting your data, and has been ISO 27001:2022 certified since September 2025. Details can be seen at UKAS CertCheck. The certificate itself can be downloaded here. Compliance with this international standard demonstrates our commitment to protecting your data; including annual audits, and ongoing review and continuous improvement of, our Information Security Management System. For more information, please see our... --- ## Privacy Policy URL: https://www.liblynx.com/privacy-policy LibLynx Privacy Policy LibLynx commits to protecting your data. Our Privacy Policy outlines how we collect, use, protect, and handle your personal information when you use the LibLynx website. Note: Data processed by LibLynx on behalf of clients as part of the delivery of LibLynx services is covered by the Data Protection clauses in our client service agreements, and falls outside the scope of this Privacy Policy. For more information, please contact us. LibLynx customer privacy notice This... --- ## Browser Support URL: https://www.liblynx.com/browser-support-policy Browser Support Policy Browser Support Policy LibLynx aims to fully support the most current versions of the following browsers for users of LibLynx websites and services: Chrome Edge Firefox Safari The following browsers are compatible with LibLynx websites and services, with some limitations depending on the device and browser version used: Internet Explorer (IE) Opera Brave Vivaldi To report a problem with browser support or similar technical issues, please contact us. In your message,... --- ## COUNTER reporting – Accessibility Conformance Report URL: https://www.liblynx.com/accessibility-conformance-report-counter LibLynx COUNTER reporting Accessibility Conformance Report Based on VPAT® 2.4 Revised Section 508 Edition Name of Product/Version Anchor link LibLynx COUNTER reporting Anchor link Report Date: 11/11/2025 Last Modified Date: 2/12/2026 Version: liblynx counter reporting-2025-11 Product Description Anchor link COUNTER reporting services by LibLynx help publishers and libraries monitor usage of research databases, archives, journals, etc. Contact Information Anchor link Anchor link Name: Lettie... --- ## Accessibility Statement URL: https://www.liblynx.com/accessibility-statement Accessibility Statement LibLynx is committed to ensuring our websites and online services are accessible to everyone, including individuals with sensory, motor, or learning disabilities. To report a problem or to request accommodation to access our information, resources, and/or products, please contact us. In your message, please include the specific problems you have encountered. We take your feedback seriously and will consider your input when we evaluate ways to enhance our services and... --- ## Careers URL: https://www.liblynx.com/about/careers Careers “LibLynx is a crucial collaborator and thought leader in this space” Sara Rouhi, Director of Strategic Partnerships, PLOS Join Our Team LibLynx specialises in providing critical data services to the global information industry. Our digital plumbing solutions power dissemination of knowledge by enabling organisations to manage the identity and access of their users, and collect valuable analytics on usage of their products and services. Our clients are diverse, ranging from large and... --- ## Image Attributions URL: https://www.liblynx.com/image-attribution Image Attributions Online Resources: Photo by NeONBRAND on Unsplash Clinical Resources: Photo by Li Lin on Unsplash Business Resources: Photo by Arlington Research on Unsplash Scientific Resources: Photo by UC Davis School of Engineering is licensed under CC BY 2.0 Humanities Resources: Photo by Berkley Center for New Media is licensed under CC BY-SA 2.0 Technical Resources: Photo by This is Engineering on Unsplash We Deliver Seamless Experiences: Photo by Media Lab Katowice is licensed... --- ## Sitemap URL: https://www.liblynx.com/sitemap --- ## Request A Demo URL: https://www.liblynx.com/request-a-demo Let's Get Started https://www.liblynx.com/wp-content/uploads/2020/11/phone.png CALL US US: +1 202 888 3324 UK: +44 (0)203 8685878 https://www.liblynx.com/wp-content/uploads/2020/11/massage.png REQUEST A DEMO https://www.liblynx.com/wp-content/uploads/2020/11/mail.png REQUEST MORE INFO --- ## Contact Us URL: https://www.liblynx.com/contact-us Contact First Name * Last Name * Email * Organization * Telephone Number (optional) Send us a Message * reCAPTCHA If you are human, leave this field blank. Submit Don’t want to fill out the form? Just email us at info@liblynx.com Let's Get Started CALL US US: +1 202 888 3324 UK: +44 (0)203 8685878 REQUEST A DEMO REQUEST MORE INFO --- ## Learning & Research Portals URL: https://www.liblynx.com/libraries/learning-research-portals Learning & Research Portals A definite game changer. We control our spending. Saves us thousands of dollars on our budget. Lisa Carter, Director of Health Science Libraries, Hartford Healthcare Resource Access ManagementLearning & Research PortalsClient StoriesEmpower your library & users Customizable, mobile-ready portals that promote your investment in library resources How we add value to your resources Take Control Configure and manage your library portal without relying on IT or third... --- ## Resource Access Management URL: https://www.liblynx.com/libraries/resource-access-management Resource Access Management Initially we were just looking for something that would proxy our patrons through our website. What we ended up with was so much more! Karen Newmeyer, Director of Library Services, Rocky Mountain University of Health Professions Resource Access ManagementLearning & Research PortalsClient StoriesAffordable library resource access. Anytime from anywhere. Powerful, cloud-based tools to authenticate and manage access to library resources, and so much more. How we add... --- ## Libraries URL: https://www.liblynx.com/libraries Libraries & Knowledge Managers LibLynx redefines resource access – we’re empowered, we’re personalized, and we’re mobile. Best of all, patrons love it! Lisa Carter, Director of Health Science Libraries, Hartford Healthcare Resource Access ManagementLearning & Research PortalsClient StoriesResource Access ManagementAffordable library resource access. Anytime from anywhere. Increase usage with secure Single Sign-On on and off-site Improved user experience with personalized User Portals... --- ## Identity & Access Solutions URL: https://www.liblynx.com/publishers/identity-access-solutions Identity & Access Solutions LibLynx provides an impressive level of service & support – they understand the issues and delivered a custom solution that minimized access friction for users. Paula del Campo, SVP Global Business Operations, Digital Science Identity & Access COUNTER ReportingOpen Access & Denial AnalyticsClient StoriesSecure, flexible identity & access management solutions 1 Increase usage with a consistent, seamless access experience 2 Drive engagement with personalized... --- ## About Us URL: https://www.liblynx.com/about About Us As we look to improve our digital infrastructure and experiences, it is vital that we found a partner who could seamlessly improve and integrate with our plans. LibLynx has proven that they are the perfect fit for what we need. Scott Williams, Vice President of Platform and Technology, De Gruyter Why choose Liblynx Our StoryOur Management TeamNewsWhy Choose LibLynx? We're not your standard industry vendor. Clients value our solutions, and here’s why … Industry Experience We've... --- ## LibLynx News URL: https://www.liblynx.com/news-overview --- ## Client Stories URL: https://www.liblynx.com/publishers/client-stories-publishers --- ## Client Stories URL: https://www.liblynx.com/libraries/client-stories-libraries --- ## Open Access & Denial Analytics URL: https://www.liblynx.com/publishers/open-access-and-denial-analytics Open Access & Denial Analytics the LibLynx dataset can be quite addictive Richard Gallagher, President & Editor-in-Chief, Annual Reviews Identity & Access COUNTER ReportingOpen Access & Denial AnalyticsClient StoriesEffortlessly capture real-time, granular usage analytics 1 Measure impact with insights into who, when, where and how users engage with your resources. 2 Identify prospects that are getting value from your Open Access content or are denied access to your paywalled content. 3 Empower... --- ## COUNTER Reporting URL: https://www.liblynx.com/publishers/counter-reporting COUNTER Reporting so easy to implement and works beautifully – it’s fantastic! Chris Martinich, Senior Developer, ABC-CLIO Identity & Access COUNTER ReportingOpen Access & Denial AnalyticsClient StoriesCOUNTER-compliant reporting without the fuss 1 Audited reports that meet customer needs. We take care of the audits so you can take care of your customers. 2 Flexible delivery of reports online, as downloads, or via SUSHI’s automated retrieval 3 Support sales with custom reports that turn... --- ## Publishers URL: https://www.liblynx.com/publishers Publishers & Service Providers Liblynx has helped us achieve our goal of offering flexible, innovative solutions for our customers to make access as easy as possible Sarah Boyd, Head of Digital Experience, Emerald Publishing Identity & Access COUNTER ReportingOpen Access AnalyticsClient StoriesIdentity & AccessSecure, flexible identity & access management solutions Increase usage with a consistent, seamless access experience Drive engagement with personalized experiences reflecting user... --- ## Home URL: https://www.liblynx.com/ Generate more value from your Online Resources Generate more value from your Clinical Resources Generate more value from your Business Resources Generate more value from your Scientific Resources Generate more value from your Humanities Resources Generate more value from your Technical Resources Publishers & Service Providers LEARN MORE Libraries & Knowledge Managers LEARN MORE Trusted by Leading Organizations We deliver a more engaging and seamless experience to your users, and... --- ## Dorene Cano-Perales URL: https://www.liblynx.com/testi/dorene-cano-perales “It's so simple it's scary” --- ## Richard Gallagher URL: https://www.liblynx.com/testi/richard-gallagher-2 “The LibLynx dataset can be quite addictive” --- ## Karen Newmeyer URL: https://www.liblynx.com/testi/karen-newmeyer “Initially we were just looking for something that would proxy our patrons through our website. What we ended up with was so much more!” --- ## Sarah Boyd URL: https://www.liblynx.com/testi/sarah-boyd-3 “We were confident that Liblynx’s solutions provided best-in-class authentication and COUNTER reporting, and their expertise and speedy development has helped us build a great experience for our customers.” --- ## Paula del Campo URL: https://www.liblynx.com/testi/paula-del-campo-03 “LibLynx provides an impressive level of service & support – they understand the issues and delivered a custom solution that minimized access friction for users.” --- ## Sara Rouhi URL: https://www.liblynx.com/testi/sara-rouhi-5 “LibLynx is a crucial collaborator and thought leader in this space” --- ## Lisa Carter URL: https://www.liblynx.com/testi/lisa-carter “LibLynx redefines resource access – we’re empowered, we’re personalized, and we’re mobile. Best of all, patrons love it!” --- ## Scott Williams URL: https://www.liblynx.com/testi/scott-williams “As we look to improve our digital infrastructure and experiences, it is vital that we found a partner who could seamlessly improve and integrate with our plans. LibLynx has proven that they are the perfect fit for what we need.” --- ## Chris Martinich URL: https://www.liblynx.com/testi/chris-martinich “so easy to implement and works beautifully – it’s fantastic!” --- ## Annual Reviews URL: https://www.liblynx.com/clientstories/publishers/annual-reviews Learn how nonprofit publisher Annual Reviews is able to demonstrate the value of their open access publishing to the global community. --- ## PLOS (Public Library of Science) URL: https://www.liblynx.com/clientstories/publishers/plos Learn how PLOS became the first wholly Open Access publisher to deliver COUNTER R5 reports. --- ## ChronosHub URL: https://www.liblynx.com/clientstories/publishers/chronoshub Learn how users benefited from a unified access experience, whether engaging with content pre- or post-publication. --- ## The Economist Group URL: https://www.liblynx.com/clientstories/publishers/the-economist-group Learn how we unified access workflows, improved support tools, and delivered custom usage reporting and internal BI. --- ## Digital Science URL: https://www.liblynx.com/clientstories/publishers/digital-science Learn how we simplified identity management and unified Single Sign-On across their many portfolio products and platforms. --- ## ABC-CLIO URL: https://www.liblynx.com/clientstories/publishers/abc-clio Learn how our COUNTER widget enables fast delivery of compliant reports, with minimal development effort. --- ## Alexander Street Press URL: https://www.liblynx.com/clientstories/publishers/alexander-street-press Learn how we extended Single Sign-On across new, third party platforms. --- ## British Online Archives URL: https://www.liblynx.com/clientstories/publishers/british-online-archives Learn how we reduced time spent on managing access issues by an estimated 80%. --- ## Medici.tv URL: https://www.liblynx.com/clientstories/publishers/medici Learn how we built an on-ramp to drive user registration and personalized services. --- ## Mark Allen Group URL: https://www.liblynx.com/clientstories/publishers/mark-allen-group Learn how we enabled access management across a diverse range of titles and technical platforms --- ## Hartford Healthcare URL: https://www.liblynx.com/clientstories/libraries/hartford-healthcare Learn how we supported on and off-site access needs from a single library web portal, automatically customized for each user’s requirements. --- ## Rocky Mountain University of Health Professions URL: https://www.liblynx.com/clientstories/libraries/rocky-mountain-university-of-health-professions We received excellent support from the team at LibLynx … you seemed to own the project rather than “guide” us through it --- ## We’re hiring once more, this time for a Senior Backend Engineer. Could this be YOU? URL: https://www.liblynx.com/news/hiring-senior-backend-engineer Above are pictured some of the LibLynx team, doing things we love. We put the same level of energy and passion into our work too, and we're replenishing our team - with a Senior Backend Engineer we've now filled this role! Could this be YOU? You’ll be joining our lean, fully-remote, collaborative team, based in Europe and US timezones, and be critical in building out the LibLynx platform and products; including our authentication and identity services, our web-based admin portal, an analytics... --- ## Join us at AUPresses to Unlock the Value in Your Usage Data URL: https://www.liblynx.com/news/join-us-at-aupresses-to-unlock-the-value-in-your-usage-data Michelle Urberg, Head of Data at LibLynx, will speak at AUPresses 2026 meeting as part of the panel "Storytelling with Data: The Need for Industry-wide Data Standardization across Stakeholders in Academic Publishing" --- ## Announcement: COUNTER Accessibility Compliance URL: https://www.liblynx.com/news/announcement-counter-accessibility-compliance On the 15th Global Accessibility Awareness Day, LibLynx is proud to announce that our COUNTER reporting services are fully compliant with the Americans with Disabilities Act --- ## LibLynx presenting on Bots and Analytics at SSP 2026 URL: https://www.liblynx.com/news/liblynx-presenting-on-bots-and-analytics-at-ssp-2026 Three of us will be attending and presenting at the Society for Scholarly Publishing's 2026 annual meeting next week in Chula Vista, California. We'll be focusing on Bots and Analytics, and here's a run-down of where you can catch us: Bot Wars: Will AI Scraping Change the Scholarly Landscape Forever? Tim will moderate a discussion on how AI-driven bots are challenging, and benefitting, scholarly platforms. Joining him in conversation is Emilie Delquie, Chief Product & Customer Success Officer... --- ## Love, Death & Robots: Scholarly Edition URL: https://www.liblynx.com/news/love-death-robots-scholarly-edition Our CEO, Tim Lloyd, authored this post on managing robotic traffic in the Society for Scholarly Publishing’s blog, the Scholarly Kitchen. We’ve reproduced their article below, or you can read the Scholarly Kitchen’s original version. You may be familiar with a Netflix series titled ‘Love, Death & Robots’ that features a diverse range of short stories (if not, I highly recommend it). The title reflects the complexity of our relationship with robotic futures, which swing from... --- ## Moving from Identifier to Identity for Researchers URL: https://www.liblynx.com/news/moving-from-identifier-to-identity-for-researchers Our CEO, Tim Lloyd, authored this post on verifying researcher identities in the Society for Scholarly Publishing’s blog, the Scholarly Kitchen. We’ve reproduced their article below, or you can read the Scholarly Kitchen’s original version. The Identity Verification Gap Most editorial platforms treat identity as simply an identifier (commonly an email address) that lets the platform uniquely identify an individual and associate them with their various roles and activities. Some platforms... --- ## There’s an Elephant in the Room, but Not in Your Usage Reports URL: https://www.liblynx.com/news/theres-an-elephant-in-the-room-but-not-in-your-usage-reports Our Head of Data, Michelle Urberg, co-authored this post with Chris Bendall (VP Strategy & Corporate Development at Research Solutions) on the future of Third Party Agentic Usage in the Society for Scholarly Publishing’s blog, the Scholarly Kitchen. We’ve reproduced their article below, or you can read the Scholarly Kitchen’s original version. Did you know that widely used metrics only measure first-party usage (the publisher platform) and only the usage generated by humans? This... --- ## LibLynx presenting on AI Usage and Bot Traffic at NISO Plus 2026 URL: https://www.liblynx.com/news/liblynx-presenting-on-ai-usage-and-bot-traffic-at-niso-plus-2026 Two of our team are presenting at next week’s NISO Plus 2026 conference. And we’re discussing two very hot topics: AI Usage and Bot Traffic. Michelle Urberg: Tracking AI usage Michelle Urberg is speaking both at Monday’s pre-conference and at a dedicated session on Tuesday about the issue of Tracking Usage in the Age of AI. Our industry is starting to observe falling usage numbers as users increasingly rely on AI generated responses without interacting directly with publisher content.... --- ## Michelle Urberg is LibLynx’s new Head of Data! URL: https://www.liblynx.com/news/michelle-urberg-is-liblynx-new-head-of-data We are absolutely delighted to share the news that Michelle Urberg is LibLynx’s new Head of Data! Michelle joined LibLynx as our Client Success Manager just over three years ago, initially part-time to help us with client support.  She inherited a clunky ticketing system that we had long outgrown, an on-the-job training process with minimal documentation, and a mandate to make it better.  She impressed us all with her ability to create order out of chaos. It also became clear over time that... --- ## 3 Hidden Gems in the new COUNTER 5.1 Standard URL: https://www.liblynx.com/news/3-hidden-gems-in-the-new-counter-5-1-standard A lot happened in 2025, so we understand if the changes in COUNTER reporting passed you by. However, we found three unexpected and actionable gems that publishers can use to make their usage reporting more business relevant and impactful. #1 Report on a broader range of content COUNTER 5.1 allows publishers to think strategically about how they package and sell their content, and translate those packages into usage reports for librarians. For example, it is now easier to measure the usage of... --- ## LibLynx by the Numbers: Looking Back at 2025 URL: https://www.liblynx.com/news/liblynx-by-the-numbers-looking-back-at-2025 Last year was a big one for LibLynx! As we reflect on the year gone by and prepare for a new year ahead, we are proud of our many achievements. There are three milestones in particular that spotlight what LibLynx is all about – we are investing heavily in understanding your needs, we are actively leading and engaging in discussions with the scholarly publishing community, and we are engineering to manage identity and access data at scale. 13 conference presentations From NISO in February to... --- ## Introducing our new Metadata Compliance Specialist, Brittany Vesel URL: https://www.liblynx.com/news/introducing-our-new-metadata-compliance-specialist-brittany-vesel We're excited to formally welcome another librarian, Brittany Vesel, to our team! Brittany is our new Metadata Compliance Specialist. She works with all matters related to the health of COUNTER and analytics data. Brittany comes to LibLynx from previous roles as a Metadata Librarian at ExLibris and a Content Operations Specialist at Scribd. We are so excited to have another data specialist on our team! Who are you? I am from Texas originally, but now I live in the Seattle area with my family.... --- ## Elevating our Data Experiences: Join us in Charleston! URL: https://www.liblynx.com/news/elevating-our-data-experiences-join-us-in-charleston Publishers and librarians interact with usage data every day, to assess the value and impact of scholarly communications. But, are today’s analytics tools fit for purpose? Most data reports come in tabular formats, which do not facilitate an engaging analytical experience. And most stakeholders who need to identify patterns within their data are non-technical users without training in statistical analysis. LibLynx will be joining a panel at the 2025 Charleston Library Conference to discuss... --- ## Bot wars: Will AI scraping change the Scholarly landscape forever? URL: https://www.liblynx.com/news/bot-wars-will-ai-scraping-change-the-scholarly-landscape-forever One of the industry issues that’s largely been missing from industry conferences is the destructive impact of robotic access on the publishing economy. Many of us in the industry feel the impact on a weekly - if not daily - basis, and there have been some great posts on the topic (such as here and here), but we need a more open dialogue on the implications and potential solutions. The good news is that there is a dedicated session on this topic at this year’s Charleston conference, titled... --- ## LibLynx achieves ISO 27001 Certification URL: https://www.liblynx.com/news/liblynx-achieves-iso-27001-certification We’re delighted to announce that LibLynx has achieved ISO 27001 certification — the international standard for information security management systems. This is a significant achievement that we’re very proud of (not a phrase that we throw around often), as it means we have attained the highest global standard for information security. Not many organisations in the scholarly community have earned this badge of honor, and those that have are predominantly large organisations with hundreds... --- ## LibLynx presenting on Analytics, Identity & Access at NISO Plus 2025 Global URL: https://www.liblynx.com/news/liblynx-presenting-on-identity-access-analytics-at-niso-plus-global-conference You’ll be seeing not one, but two of us at next week’s NISO Plus 2025 Global/Online conference. And we’re presenting on two of our favorite topics: Analytics, and Identity & Access. Michelle Urberg: Standardizing usage reports from aggregators to publishers Michelle will be joining Dean Smith, the Director of Duke University Press, and Paradigm Publishing CEO Steve Fallon, to talk about the challenges of standardizing usage reports from aggregators to publishers. Anyone who’s worked... --- ## SSP Generations Fund: Partly Powered by LibLynx URL: https://www.liblynx.com/news/ssp-generations-fund-partly-powered-by-liblynx The Society for Scholarly Publishing (SSP) hit a major milestone last month by reaching their fundraising goal of $500,000 to support their Generations Fund. We also hit a major milestone, which was to donate $5,000 towards that goal. We’re a small organisation, so that’s a meaningful amount of money for us, but we felt it was really important to visibly support this important cause alongside significantly larger organisations in our community. If you’re not familiar with the Generations... --- ## SOLVED: reporting open access usage by library consortia URL: https://www.liblynx.com/news/solved-reporting-open-access-usage-by-library-consortia Library consortia can play a critical role in enabling libraries to pool their resources and collective purchasing power, but are ignored by traditional open access usage reporting. There are over 240 library consortia worldwide¹, providing publishers and other service providers with valuable opportunities to centralise the negotiation and provision of services, including access to paid resources and funding for open access content. The COUNTER code of practice recognises this role by enabling... --- ## Knowledge Unlatched and LibLynx Partner to Advance Open Access Analytics URL: https://www.liblynx.com/news/knowledge-unlatched-and-liblynx-partner-to-advance-open-access-analytics Knowledge Unlatched (KU), a Wiley brand, is collaborating with LibLynx to enhance the delivery of comprehensive usage analytics for Open Access (OA) scholarly publications. LibLynx’s innovative Touchstone analytics solution, developed in partnership with PSI Metrics, will enable libraries worldwide to assess the impact of thousands of OA titles made available through KU’s library crowdfunding initiatives. “We’re delighted to partner with LibLynx, whose expertise ensures we can deliver... --- ## Measuring Societal Benefit: The future of OA impact analytics URL: https://www.liblynx.com/news/measuring-societal-benefit-the-future-of-oa-impact-analytics Traditional usage metrics and tools are no longer fit for purpose, as libraries and publishers adapt to open-access paradigm shifts. Downloads do not sufficiently express the value of research endeavors to the public. Usage analytics can be seen as an invasion of library/patron privacy. Next week, at the Charleston Conference, a panel representing publishers, librarians, and analytics providers will take on these provocative statements and debate how to best measure the societal impacts of... --- ## LibLynx is 10 years old! URL: https://www.liblynx.com/news/liblynx-is-10-years-old We hit an exciting milestone this year - LibLynx is ten years old! Not every start-up manages to weave themselves into the fabric of the publishing industry, and we’re extremely grateful for all the support we’ve had over the years from clients, partners, and the many individuals who have contributed their ideas and time towards our success. With a virtual team of 15 spread across five countries and five time zones, we celebrated with birthday cakes from local bakeries. All were given the... --- ## Time to Rethink Usage Analytics URL: https://www.liblynx.com/news/time-to-rethink-usage-analytics Our CEO, Tim Lloyd, shared his thoughts on the future of usage analytics in the Society for Scholarly Publishing's blog, the Scholarly Kitchen. We've reproduced his article below, or you can read the Scholarly Kitchen's original version. Usage analytics in scholarly publishing is undergoing profound change. Powerful industry trends over the last five years have resulted in a new set of challenges for usage analytics that our current reporting infrastructure is poorly equipped to address. As the... --- ## Got an InfoSec? URL: https://www.liblynx.com/news/got-an-infosec-iso27001 We recently decided to commit to ISO 27001 compliance. It was something we’d become aware of over the years, but weren’t very familiar with. Now, it’s a significant investment of time and money that we recognise is critical to our success. And we’re not alone - in the last few months industry providers like Cadmore Media and Silverchair have announced ISO 27001 compliance. So, we thought it would be helpful to share our information security (infosec) journey. What led us here, what is... --- ## Introducing our new Product Engineer, Dmytro Kovalenko URL: https://www.liblynx.com/news/introducing-our-new-product-engineer-dmytro-kovalenko We’re delighted to welcome Dmytro Kovalenko to the growing LibLynx team, as our new Product Engineer! We’re very focused on engineering out friction in our processes in order to continue to scale our services. A key area is enabling clients to self-manage their service down to very granular levels - for example, being able to explore historical authentication events in order to troubleshoot issues or understand trends. Dmytro’s interest and experience in developing new product features... --- ## Got Organizations? The key to powerful OA usage analytics URL: https://www.liblynx.com/news/got-organizations-the-key-to-powerful-oa-usage-analytics Organizational data is the key to demonstrating publishing impact for open content. Generic IP address data providers struggle to identify organizations beyond the telecoms and internet service providers that register IP addresses - curated organizational metadata is the answer. Organizational data reveals the communities that are engaging with your content, and - when combined with place and subject - tell stories that communicate publishing impact. A policy think tank in Western Europe... --- ## Grow your business – enable access to content aggregators URL: https://www.liblynx.com/news/grow-your-business-enable-access-to-content-aggregators Content aggregators are a valuable option for publishers looking to drive sales into specialist markets, such as public libraries. An increasingly common model is transaction-based fees where publishers earn revenue based on the usage of their content. This can be simple for publishers who are happy to let the aggregator host their content, but for many publishers this is not realistic - either because the aggregator platform isn’t engineered for their content, or due to concerns over content... --- ## We’re on another quest to expand our team – for a Product Software Engineer – could this be YOU? URL: https://www.liblynx.com/news/quest-for-product-software-engineer Pictured above are some of the LibLynx team doing the things we love outside of work.  We put the same level of energy and passion into our work too, and we're looking to grow our team with a Product Software Engineer we found Dmytro! Could this be YOU? You’ll be joining our lean, fully-remote, collaborative team, primarily in Europe and US timezones, and be critical in maturing our platform - a long-lived codebase of approximately 500k lines built over 8 years. Much of the LibLynx platform... --- ## Simplifying login with DOIs URL: https://www.liblynx.com/news/simplifying-login-with-dois DOIs don't play well with WAYFless URLs ... --- ## Getting local with localization URL: https://www.liblynx.com/news/getting-local-with-localization Less than 5% of the world's population speak English as their first language¹, even though it’s the most spoken language in the world. Offering users an access experience in their language of choice is a powerful way to further simplify Identity and Access Management. Unfortunately, most user experiences do a poor job of this. They are commonly only available in the language of the application developer (often English). Where alternate languages are available, they are sometimes automated... --- ## Introducing our new Backend Software Engineer, George Andrei URL: https://www.liblynx.com/news/introducing-our-new-backend-software-engineer-george We're excited to welcome George Andrei to the growing LibLynx team, as our new Senior Backend Engineer! As we scale as a company, we've also been busily growing our platform - especially in chunky domain-specific technical challenges, such as analytics data processing. George's experience and talent in software engineering made him a standout choice to bolster our team. To help introduce him to our LibLynx community, here are George's thoughts on his joining our team and what he’s hoping to... --- ## Touchstone: a new way to measure the value of your usage URL: https://www.liblynx.com/news/touchstone-a-new-way-to-measure-the-value-of-your-usage We’re hugely excited to announce that we’re partnering with PSI to launch a new, unified usage analytics solution branded Touchstone. There’s a lot to unpack in that short sentence, so here we go … Why launch a new usage analytics service? We’ve been posting and presenting for a while about the challenges that open access (OA) publishers face in demonstrating the impact (value) of making content open. This is critical to support OA publishing models, because funders need to see that... --- ## Measuring impact & engagement with open content: a case study URL: https://www.liblynx.com/news/measuring-impact-engagement-with-open-content-case-study One of the biggest challenges of moving to an open access publishing model is understanding your audience. Without any access control, all that most publishers know about engagement is simply the number of downloads or page views. Which can be a pretty meaningless number once you factor in bots, spiders and other automated access. Annual Reviews faced this challenge in transitioning their paywalled journals to a Subscribe to Open (S2O) model. S2O requires Annual Reviews to demonstrate the value... --- ## Identity, Access and Analytics for Everyone: Why we’re Investing in Accessibility URL: https://www.liblynx.com/news/identity-access-and-analytics-for-everyone-why-were-investing-in-accessibility For individuals with disabilities, navigating the internet can sometimes be a frustrating and limited experience -- and access to content and services relies on controls that are not always accessible! Therefore, at LibLynx, we are adopting inclusive design methods that ensure the experience for users with disabilities is a routine consideration in the development of our product and services. With 15% of the world’s population experiencing one or more disability, conformance with... --- ## We’re on the quest for a Senior Backend Engineer – could this be YOU? URL: https://www.liblynx.com/news/quest-for-senior-backend-engineer Pictured above are some of the LibLynx team doing the things we love outside of work.  We put the same level of energy and passion into our work too, and we're looking to grow our team with a Senior Backend Engineer we found George! Could this be YOU? You’ll be joining our lean, fully-remote collaborative team, primarily in Europe and US timezones, and be critical in building out our platform - a long-lived codebase of approximately 500k lines built over 8 years. Much of our work involves... --- ## How the Economist uses LibLynx analytics to understand user behaviour URL: https://www.liblynx.com/news/how-the-economist-uses-liblynx-analytics-to-understand-user-behaviour Although COUNTER reporting is typically the trigger for using LibLynx for analytics, many of our clients use our data pipeline to deliver business intelligence by tracking and reporting on a much broader range of metrics. A great example of this is the Economist Intelligence Unit (EIU), who needed a comprehensive business analytics solution that could capture a broad range of raw usage-related data from across their platforms and generate information and custom reports to help staff and... --- ## Introducing our new Client Success Manager, Michelle Urberg URL: https://www.liblynx.com/news/introducing-our-new-client-success-manager-michelle-urberg We're very excited to announce that Michelle Urberg is joining our team as our new Client Success Manager. We've been busily growing over the last few years and now serve a diverse client base of over 60 organisations. Our clients come in all shapes and sizes, and range from tiny startups through to large organizations with tens of thousands of employees. They also vary widely in terms of their requirements and technical support needs, which presents its own challenges in terms of delivering... --- ## Annual Reviews selects LibLynx for Open Access Analytics URL: https://www.liblynx.com/news/annual-reviews-selects-liblynx-for-open-access-analytics Annual Reviews has selected LibLynx to generate open access (OA) usage analytics to better understand the global impact of publishing open content in their journals and Knowable magazine. --- ## Finna Authentication API: Finland’s modern solution to public library access URL: https://www.liblynx.com/news/finna-authentication-api-finlands-modern-solution-to-public-library-access Learn why adding support for a Finnish API opened up a new market for one of our publishing clients --- ## LibLynx and ChronosHub partner to simplify researcher access to editorial services URL: https://www.liblynx.com/news/liblynx-and-chronoshub-partner-to-simplify-researcher-access-to-editorial-services Users often wear multiple hats when they interact online with a publisher. When submitting an article for publication, they are an author. When accessing institutionally-subscribed content, they may be a faculty member, a student, or an independent researcher. However, publisher systems are usually siloed with no way to disambiguate between a user’s different roles. The author logging into an editorial system is typically treated as completely separate from the researcher accessing research,... --- ## Unlocking Access Troubleshooting URL: https://www.liblynx.com/news/unlocking-access-troubleshooting Learn why recent upgrades to our account search make it much easier for support staff to troubleshoot access problems --- ## LibLynx enables Economist Intelligence to improve Identity, Access and Analytics URL: https://www.liblynx.com/news/liblynx-enables-economist-intelligence-to-improve-identity-access-analytics LibLynx enables Economist Intelligence to improve Identity, Access and Analytics --- ## LibLynx integrates with theIPregistry.org to simplify access control for De Gruyter URL: https://www.liblynx.com/news/liblynx-integrates-with-theipregistry-to-simplify-access-control-for-degruyter LibLynx integrates with theIPregistry.org to simplify access control for De Gruyter --- ## LibLynx & PSI Metrics deliver industry reporting milestone for PLOS URL: https://www.liblynx.com/news/liblynx-psi-metrics-deliver-important-usage-reporting-milestone-for-plos LibLynx enables PLOS to become the first wholly Open Access publisher to deliver COUNTER-compliant usage reporting to the library community --- ## Introducing our new Engineering Manager, John Field URL: https://www.liblynx.com/news/introducing-our-new-engineering-manager-john-field Please join us in welcoming our new Engineering Manager, John Field. While the last 18 months have been tough for everyone, it has also been a particularly busy time for LibLynx. By disrupting traditional work patterns, the pandemic exposed many of the challenges with traditional resource access, and accelerated the need for better usage analytics. John is helping us to scale our capacity, and brings a wealth of experience from within the learning and publishing communities (more on his... --- ## LibLynx enables Emerald Publishing to improve remote access through SeamlessAccess integration URL: https://www.liblynx.com/news/liblynx-enables-seamlessaccess-on-emerald-insight LibLynx enables Emerald Publishing to improve remote access on their Insight platform through a SeamlessAccess integration --- ## PLOS and LibLynx partner to develop Open Access Analytics URL: https://www.liblynx.com/news/plos-liblynx-partner-open-access-analytics PLOS is partnering with LibLynx to develop ground-breaking analytics that better communicate the usage and impact of Open Access (OA) content. --- ## De Gruyter partners with LibLynx for Identity, Access and Analytics URL: https://www.liblynx.com/news/de-gruyter-partners-liblynx-identity-access-analytics De Gruyter is partnering with LibLynx to power identity, access and analytics for their new digital publishing platform. --- ## Google Analytics recently became way less useful for Publishers URL: https://www.liblynx.com/news/google-analytics-recently-became-way-less-useful-publishers Google Analytics (GA) recently cut 2 very valuable metrics for Open Access publishers that helped them identify the organizational source of usage ... --- ## LibLynx presenting on Privacy, Identity, and Access at Charleston URL: https://www.liblynx.com/news/liblynx-presenting-on-privacy-identity-and-access-at-charleston Learn more about the latest developments in privacy, identity and access by attending one of the sessions we're presenting at in Charleston. --- ## We’re sponsoring a Hackathon at the Charleston Library conference! URL: https://www.liblynx.com/news/sponsoring-hackathon-2019-charleston-library-conference Learn how libraries can ‘hack’ their systems and organizations to align with future outcomes, and solve the problems that truly matter. --- ## LibLynx & PSI partner on real-time Open Access Usage Reporting URL: https://www.liblynx.com/news/liblynx-psi-partner-on-real-time-open-access-usage-reporting LibLynx is partnering with PSI to deliver real time usage metrics to organisations wanting to understand who is accessing their Open Access content. --- ## Infobase selects LibLynx to provide COUNTER Reporting & Analytics URL: https://www.liblynx.com/news/infobase-selects-liblynx-to-provide-counter-reporting-analytics Learn why Infobase has selected LibLynx to provide COUNTER-compliant reporting and related business intelligence across its portfolio of brands. --- ## Emerald partners with LibLynx for Identity, Access, and COUNTER URL: https://www.liblynx.com/news/emerald-partners-with-liblynx-for-identity-access-and-counter-reporting Learn why Emerald Publishing is partnering with LibLynx for Identity, Access and COUNTER Reporting for their new Emerald Insight digital research platform. --- ## The ultimate flexible tool for delivering COUNTER reports URL: https://www.liblynx.com/news/the-ultimate-flexible-tool-for-delivering-counter-reports Our plug’n’ play COUNTER widget enables on-demand & real-time COUNTER-compliant reporting, including automated ingestion via a SUSHI feed. --- ## Case Study: Broadening Product Reach into Distributor Platforms URL: https://www.liblynx.com/news/case-study-broadening-product-reach-distributor-platforms Need to enable distributor access into your existing platform securely and without a lot of cost and effort? Our Identity Transfer Adaptor makes this easy. --- ## 4 tips for driving engagement with Single Sign-On URL: https://www.liblynx.com/news/4-tips-to-drive-engagement-with-single-sign-on Did you know that Single Sign-On (SSO) offers valuable personalization opportunities beyond simply recognizing a returning user? --- ## Demystifying RA21 using stick figures [VIDEO] URL: https://www.liblynx.com/news/demystifying-ra21-video The RA21 project aims to simplify online access to library resources. Our 5min video uses stick figures to explain what you need to know! --- ## Digital Science selects LibLynx for Identity Management URL: https://www.liblynx.com/news/digital-science-selects-liblynx-for-identity-management Digital Science has selected LibLynx for Identity Management across their portfolio companies - learn more about what we're doing for them. --- ## GDPR & Data Processors: 4 things you need to know URL: https://www.liblynx.com/news/gdpr-data-processors-4-things-you-need-to-know Are your data processing agreements compliant with GDPR? If you're not sure, read our handy summary of the 4 things you need to know about your obligations. --- ## Helping libraries suffering from multiple identity disorder URL: https://www.liblynx.com/news/helping-libraries-suffering-from-multiple-identity-disorder Libraries sometimes need to verify patron identities against multiple identity sources. Learn why, and how you can improve the patron access experience. --- ## 4 reasons Organizational SSO is so painful for publishers URL: https://www.liblynx.com/news/4-reasons-organizational-sso-is-so-painful-for-publishers Managing organizational identities via Single Sign-On (SSO) is painful outside of higher education. Learn the 4 reasons why, and how we help you avoid them. --- ## OpenID Connect: a Publishing Use Case URL: https://www.liblynx.com/news/openid-connect-publishing-use-case One of our publishing customers needed a fast implementation of OpenID Connect to close a sale. Learn more about the use case, and how we helped. --- ## Isn’t it time publishers controlled user identities? [VIDEO] URL: https://www.liblynx.com/news/isnt-it-time-publishers-controlled-user-identities Understanding your user's identities and preferences is critical to driving online engagement, but this valuable data is usually fragmented across disconnected silos. Learn how managing identity as a central service can drive revenue growth. --- ## LibLynx & Delta Think partner to simplify institutional access to OADAT URL: https://www.liblynx.com/news/liblynx-delta-think-partner-to-simplify-institutional-access-to-oadat We're partnering with Delta Think to simplify institutional access to their Open Access Data Analytics Tool (OADAT). --- ## We’re exhibiting at MLA in Seattle – stop by and say hi! URL: https://www.liblynx.com/news/were-exhibiting-at-mla-in-seattle-stop-by-and-say-hi Stop by our booth (#127) at the Medical Library Association meeting in Seattle to learn why one Library Director describes LibLynx as "redefining access"! --- ## The SSP session not to miss: "Improving Access to Scholarly Resources"! URL: https://www.liblynx.com/news/ssp-session-not-miss-improving-access-scholarly-resources If you’re attending SSP in Boston this year, don't miss a session I’m organizing on “Improving Access to Scholarly Resources” - read more to learn why! --- ## Meet us at MAHSLIN, April 7, 2017 URL: https://www.liblynx.com/news/meet-us-mahslin-7-april-2017 Stop by our booth to learn how LibLynx Gateway helps deliver e-resource management and support for the mobile generation - we'd love to give you a demo. --- ## Add institutional access controls to Drupal in minutes URL: https://www.liblynx.com/news/add-institutional-access-controls-to-drupal-in-minutes Our Drupal plugin enables you to support a wide range of institutional authentication methods and authorization logic in minutes, including IP ranges and SSO (Shibboleth, OpenAthens). Learn how it works. --- ## Is your library portal sabotaging cost per access? URL: https://www.liblynx.com/news/library-portal-sabotaging-cost-per-access Deliver a more effective library portal experience for your patrons by removing the barriers that deter usage. Here are six great suggestions for how. --- ## Odyssey Networks select LibLynx to manage access for new institutional service URL: https://www.liblynx.com/news/odyssey-networks-select-liblynx-to-manage-access-for-new-institutional-service Odyssey Networks has selected LibLynx access management for their new, institutional subscription service. Learn how we ensured they could get their new service up and running to a tight deadline. --- ## Introducing Gateway, our new access solution for Libraries URL: https://www.liblynx.com/news/introducing-liblynx-gateway-for-libraries Welcome to LibLynx Gateway, our new e-resource access solution for libraries. Learn why we branched out from publishers to libraries, and where to find more information about it. --- ## Universal access to all resources wastes library budgets URL: https://www.liblynx.com/news/universal-access-resources-wastes-library-budgets Giving every patron access to every resource wastes library budgets. Learn how to make your budget do more by targeting resource access to user needs. --- ## Network credentials change everything for libraries URL: https://www.liblynx.com/news/network-credentials-change-everything-for-libraries We’ve all experienced the frustration of forgotten credentials at one point or another. Learn why using network credentials changes everything for libraries. --- ## Stop by our booth at UNYOC, 26-28 October 2016 URL: https://www.liblynx.com/news/meet-us-unyoc-mla-26-28-october-2016-watkins-glen-ny Seeking a better way to display e-resources, library news & services for increased user engagement? Stop by our booth for a 2min demo of LibLynx Gateway. --- ## Meet us at NAHSL, 23-25 October 2016 URL: https://www.liblynx.com/news/meet-us-at-nahsl-23-25-october-2016-in-new-haven-ct Stop by our table for a quick 2 minute demo of LibLynx Gateway’s engaging, personalized and mobile-ready user portal, backed up by a powerful access and authentication infrastructure. --- ## 5 features to simplify user self-registration & drive greater engagement URL: https://www.liblynx.com/news/simplify-self-registration We recently added a suite of tools to LibLynx Connect to make self-registration forms simple and painless - both for the end user, and a publisher's technical team. --- ## Meet us at MHSLA, 12-14 October 2016 in Novi, MI URL: https://www.liblynx.com/news/meet-us-mhsla-12-14-october-novi-mi Please stop by our booth at the Michigan Health Sciences Libraries Association Annual Conference in Novi, Michigan, from 12-14 October 2016. --- ## A great response at the MLA Tri-Chapter Meeting! URL: https://www.liblynx.com/news/meet-us-tri-chapter-meeting-25-28-september-2016 We're excited to have launched LibLynx Gateway, at the MLA Tri-Chapter Meeting in Philadelphia from 25-28 September. Thanks to all of you that stopped by for your feedback and encouragement! --- ## Medici.tv selects LibLynx to manage access to streaming video URL: https://www.liblynx.com/news/medici-tv-selects-liblynx-to-manage-access-to-streaming-video Medici.tv, a French media business described as "the closest thing to a classical Netflix" by the New York Times, has chosen LibLynx Connect to manage access to its new educational platform. --- ## LibLynx presenting at SSP 2016 URL: https://www.liblynx.com/news/liblynx-presenting-ssp-2016 We're excited to be attending the SSP (Society for Scholarly Publishing) annual meeting again this year. We'll also be presenting as one of the New & Noteworthy Products on Thursday June 2 at 2pm as part of the SSP 2016 Previews Session. --- ## LibLynx offers full integration with Squid Solutions’ analytics URL: https://www.liblynx.com/news/liblynx-offer-full-integration-squid-solutions-analytics We're excited to announce a new integration partnership with Squid Solutions, a provider of cloud-based data repository and advanced analytics applications that enable publishers to better understand how users engage with their content. --- ## LibLynx redesigns Digitorial’s architecture to deliver unified access management URL: https://www.liblynx.com/news/liblynx-redesigns-digitorial-platform-architecture Digitorial provide online publishing tools to allow traditional print-publishers to publish their newspaper or magazine archive online, and are behind the UKPressOnline newspaper archive. They recently engaged us to redesign their platform architecture. --- ## FLIES – The 5 Elements of a Great API URL: https://www.liblynx.com/news/5-elements-great-api Our API lies at the core of our service, so getting it right is critical. We've distilled decades of experience in designing and consuming APIs into the acronym FLIES - the 5 essential elements of a great API ... --- ## Why publishers need independent Identity & Access Management [VIDEO] URL: https://www.liblynx.com/news/why-publishers-need-independent-identity-and-access-management-solutions Learn why independent access management is critical for maximizing growth opportunities in publishing in this brief video presentatom from our CEO, Tim Lloyd. --- ## LibLynx now offers COUNTER compliant usage reporting URL: https://www.liblynx.com/news/liblynx-now-offers-counter-compliant-reporting We’re excited to announce that we have extended our range of publisher solutions to include delivery of COUNTER compliant usage reporting. --- ## Alexander Street Press engages LibLynx to develop custom SSO solution URL: https://www.liblynx.com/news/alexander-street-press-engages-liblynx Alexander Street Press (ASP) have engaged LibLynx to develop a custom Single Sign-On (SSO) solution that extends their access management system across two new technical platforms. --- ## Automating fulfillment: seamless online payment & access URL: https://www.liblynx.com/news/automating-fulfillment-seamless-online-payment-and-access Find out how we used our account creation API and templated emails for automating fulfillment of individual subscriptions for Microform Academic Publishers. --- ## 3 key Identity & Access Management trends impacting sales & usage growth URL: https://www.liblynx.com/news/3-key-access-management-trends-impacting-sales-usage-growth Access Management is getting a lot more complex as publishers seek new growth opportunities, access scenarios become more diverse, and user identities become a more valuable currency. Publishers should review their existing strategy in light of these opportunities. --- ## How we rapidly update services like Shibboleth SP via Docker URL: https://www.liblynx.com/news/rapid-update-of-shibboleth-with-docker A core element in delivering a high performance access management service is our ability to rapidly release new versions of the LibLynx platform. In this post, we explore how Docker makes it possible for us to do this with ease. --- ## Demystifying Shibboleth: A guide for publishers URL: https://www.liblynx.com/news/demystifying-shibboleth-for-publishers What is Shibboleth? Or an identity federation? What about SAML? Am I an SP or an IdP? And how do they all work to protect electronic resources? Here's a high level overview for publishers... --- ## Understanding our Identity & Access Management API in 5 minutes URL: https://www.liblynx.com/news/access-management-api-in-5-mins One of our key goals is to ensure that developers and technologists can rapidly evaluate and use our access management API. We recently analysed how well our technical manual supports that goal by looking at the learning styles it supports. --- ## Mark Allen Group selects LibLynx to manage access to its online publications URL: https://www.liblynx.com/news/mark-allen-group-selects-liblynx-to-manage-access-to-online-publications Mark Allen Group, a UK-based media business, has chosen LibLynx Connect to manage access to select online publications across institutional and corporate markets, with the potential for extending management to individual customers in future. --- ## How LibLynx engineers a high availability SaaS platform URL: https://www.liblynx.com/news/engineering-high-availability We understand that access management is a critical piece of your infrastructure, in this post, Paul Dixon, CTO, walks through some of the ways we've engineered high availability in our platform right from day one. --- ## How British Online Archives saved 80% of time spent managing access URL: https://www.liblynx.com/news/how-british-online-archives-saved-80-of-time-spent-managing-access Microform's plans to grow their subscription business were constrained by technical limitations from their legacy access system - find out how LibLynx helped them grow. --- ## Microform Academic Publishers outsource Identity & Access Management to LibLynx URL: https://www.liblynx.com/news/microform-outsources-access-management Microform Academic Publishers, a UK-based academic publisher, has chosen LibLynx Connect to manage access to their online collections, including British Online Archives. --- ## Lettie Conrad URL: https://www.liblynx.com/team/lettie-conrad With 20 years’ experience in scholarly publishing and product design, Lettie brings human-centered methods to information systems development and product management. She aims to cultivate positive and effective information experiences for learners, scholars, practitioners, and other user communities. Lettie also serves as a Publications Committee member for the Association for Information Science & Technology, an active volunteer with the Society for Scholarly Publishing, and a ‘chef’... --- ## John Corkery URL: https://www.liblynx.com/team/john-corkery John understands helping solve client problems with right-sized solutions. He’s worked on digital transitions, content management, automation, online hosting, and particularly enjoys helping with vendor selection – a sometimes-frustrating task in publishing. He has over 25 years in publishing and technology, working with some of the world’s largest publishers in academic, scholarly and trade markets. John lives in the Boston area where he has taught and practiced Tai Chi for over 30... --- ## Paul Dixon URL: https://www.liblynx.com/team/paul-dixon Paul has over 20 years of experience in academic content delivery, and led pioneering work for UK and US based electronic publishers. Everything from the early days of CD-ROM delivery through to streaming video and cloud-based search. Paul has led the development of 4 generations of IAM systems and resolved more issues than he cares to remember. He’s excited about the opportunity to do access management properly for a change! Paul is married with two daughters and is based near London, he... --- ## John Field URL: https://www.liblynx.com/team/john-field John has over twenty-five years of experience in software engineering and technical leadership; including over a decade in scholarly publishing. As well as the potential of technology as a social good, he’s also passionate about business agility, so that organisations and the people in them can be the best they can be. John lives in East London, and tries to limit himself to just one bookcase. --- ## Tim Lloyd URL: https://www.liblynx.com/team/tim-lloyd Tim is passionate about using technology to enhance the delivery of online resources. He brings over 25 years of experience in delivering pioneering electronic products and services, including the first streaming audio and video services for libraries. His leadership experience spans product development, operations and finance on both sides of the Atlantic, and he currently serves on the Governance and Outreach committees of SeamlessAccess.org. Tim is currently based near Washington, DC, and... --- ## Michelle Urberg URL: https://www.liblynx.com/team/michelle-urberg Michelle is a trained librarian, with nearly twenty years of experience in the library and publishing industries. She brings to LibLynx expertise with providing client support, metadata standards, metadata creation, and a passion for making libraries and publishing work better. She serves on the Federated Authentication Committee of the American Library Association’s Core Division and is active in SSP and NISO. In her spare time, Michelle is on the move somewhere in the Seattle area, running... --- ## Sandy Weiner URL: https://www.liblynx.com/team/sandy-weiner Sandy Weiner is the Director for the Library division of LibLynx. Her career spans over twenty five years acting as a liaison between end users and software development teams with an emphasis on the user experience. For the past ten years, Sandy’s focus has been on helping libraries deliver & demonstrate value by providing a remote access solution that also improves the user experience and increases resource usage. Sandy lives in Easton, PA near the Pocono Mountains. She enjoys traveling,... ---