Hartford HealthCare

Hartford HealthCare

“LibLynx redefines resource access – we’re empowered, we’re personalized, and we’re mobile. Best of all, patrons love it!”

Lisa Carter, Director of Health Science Libraries

How We Helped

Access customized for patron needs

Valuable instructional tools

Our instructional tools greatly simplify remote support and patron education, empowering users to take greater control of their library experience and find the resources they need faster. This functionality was particularly important to Lisa, as it enabled her to maintain a focus on outreach despite limited staffing.

A great mobile experience

Hartford’s new mobile-ready portal allows patrons to dispense with their dedicated publisher apps and access all resources via the library portal – saving them time and money, reinforcing the value delivered by the library, and minimizing login fatigue.

Insight into user behavior

Our reporting tools make it easy for Lisa and her colleagues to understand usage patterns within patron roles and specialties, enabling more informed purchase decisions.

Flexible user management

Hartford can mix and match the user management processes that work best for them, including custom self-registration pages, batch imports, manual additions, and integration with their internal Single Sign-On (SSO) solution.

Eliminated reliance on IT

The library can quickly reconfigure their portal for the changing needs of their patrons, without reliance on IT for technical support. Publisher-specific outages, new resources and library events can be promoted directly to relevant patron group or locations via custom messaging.

How We Helped

Access customized for patron needs

About

Hartford HealthCare is Connecticut’s most comprehensive health care network with over 4,100 physicians, residents, fellows, research scientists, and students from colleges and universities throughout the state and Dartmouth College in New Hampshire.

Their flagship facility, Hartford Hospital, is one of the largest teaching hospitals and tertiary care centers in New England. Other facilities include an acute-care community teaching hospital, an acute-care hospital and trauma center, two community hospitals, and a large multispecialty physician group. The Hartford HealthCare Cancer Institute provides coordinated care across five cancer centers, and is the charter member of the Memorial Sloan Kettering Cancer Alliance.

Health Science Libraries

Hartford’s Health Science Libraries are both academic and special libraries, serving patrons at 14 locations throughout Connecticut with four physical libraries and 10 virtual libraries.

In addition to supporting clinicians with research and instruction, the libraries provide the Continuing Medical Education departments at four hospitals with research support, and review 3,000+ news feeds weekly in order to curate a custom news feed for patrons.

Lisa Carter, Library Director

Lisa started her career at Hartford Hospital in 1989. A proponent of library outreach long before the advent of e-resources, Lisa considers it her personal mission to get patrons to stop relying on Google searches and instead develop critical thinking skills. As a result, and because Hartford recognizes the value of the library in improving patient outcomes and education, Lisa and her staff are routinely invited to present at various events including Grand Rounds, Nursing Shared Governance, Graduate Medical Education, Continuing Medical Education, resident and new student orientations.

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