The Challenge
Complex Authentication Requirements
Multiple identity sources
Faculty wanted Single Sign-On access to library resources, but implementation was complicated by RMU’s unique requirement to authenticate patrons from 3 separate sources: local network credentials (staff/faculty), G Suite / Gmail (students) and library-supported credentials (alumni, clinicians).
Resources requiring restricted access
The library’s license with UpToDate, a key resource, required secure access limited to specific academic disciplines. However, the library discovered that UpToDate wouldn’t work with their legacy vendor.
Library portal maintenance
The library was maintaining a complex library portal requiring multiple tabs to list the resources relevant for each discipline. Some resources had restricted access, frustrating users who found they weren’t authorized to use them.
Proxy maintenance headaches
Maintenance of proxy configurations soaked up a lot of effort from library staff that was better invested in supporting patron needs.
50% of patrons are remote
RMU’s online programs attract large numbers of off-campus students who need access to library resources, so it was important to find a solution that simplified remote access.
How We Helped
Access customized for patron needs
Multiple identity sources
Faculty wanted Single Sign-On access to library resources, but implementation was complicated by RMU’s unique requirement to authenticate patrons from 3 separate sources: local network credentials (staff/faculty), G Suite / Gmail (students) and library-supported credentials (alumni, clinicians).
Resources requiring restricted access
The library’s license with UpToDate, a key resource, required secure access limited to specific academic disciplines. However, the library discovered that UpToDate wouldn’t work with their legacy vendor.
Library portal maintenance
The library was maintaining a complex library portal requiring multiple tabs to list the resources relevant for each discipline. Some resources had restricted access, frustrating users who found they weren’t authorized to use them.
Proxy maintenance headaches
Maintenance of proxy configurations soaked up a lot of effort from library staff that was better invested in supporting patron needs.
50% of patrons are remote
RMU’s online programs attract large numbers of off-campus students who need access to library resources, so it was important to find a solution that simplified remote access.
Rocky Mountain University of Health Professions is an accredited academic institution established in 1998 as an exclusive graduate healthcare education provider. Based in Provo, Utah, RMU has a reputation for providing exceptional, high quality, rigorous entry-level and post-professional programs in a variety of healthcare professions.
Please contact us to explore how we can help provide your users with a one-stop service for all resources.