A complex and inflexible legacy experience
The EIU needed to support a diverse range of customers (educational institutions, corporations, governments) and associated authentication technologies across multiple platforms, and with complex and granular entitlements.
Limited Single Sign-On
Access workflows required user registration, adding access friction to the user experience. Large enterprise customers expected their users to be able to login with their existing credentials.
Inefficient account management tools
Legacy account management tools relied on inefficient manual workflows that increased the burden on customer support.
The EIU needed a comprehensive business analytics solution that could capture a broad range of raw usage data from across their platforms and generate information and custom reports to help staff understand customer engagement.
COUNTER compliant reporting
Institutional customers were demanding COUNTER reports, as legacy usage analytics were not compliant with industry standards.
How We Helped
A flexible, comprehensive and personalised solution
A unified solution that provides users with best-practice access experiences, leverages existing Single Sign-On technologies when available, and supports legacy authentication methods.
An admin portal that provides support staff with easy-to-use workflows that have been customised for internal needs, such as simplified selection of user entitlements.
Centralized analytics solution
A single place to capture granular user engagement metrics across all platforms and devices, greatly simplifying implementation.
Custom usage reporting
A wide assortment of reporting ranging from customer-facing COUNTER compliant usage reports to custom internal BI, as well as an easy upgrade path as and when new reports are needed.
Access to experienced resources who can provide specialist input on topics such as SAML and proxied access, and get their hands dirty when needed.
About Economist Intelligence
Economist Intelligence is the research and analysis division of The Economist Group, the sister company to The Economist newspaper. Created in 1946, we have over 75 years’ experience in helping businesses, financial firms and governments to navigate the ever-changing global landscape.
Please contact us to explore how we can help provide your users with a one-stop service for all resources.