Client Stories: St. Luke’s Hospital

St. Luke's Hospital

THE CHALLENGE: A legacy tool with limited functionality
The hospital’s legacy access solution offered a basic user experience that wasn’t visually appealing or optimized for mobile access, deterring patron usage. It was also unable to integrate all resources, requiring patrons to access some resources separately via multiple websites using multiple credentials.

The library’s staff realized that they needed a better solution to get the most out of their resources, but faced the added challenge of migrating users already familiar with a set of legacy usernames.

HOW WE HELPED: A true one-stop service for all resources
LibLynx Gateway’s solution enables the medical library to provide clinicians and users with a one-stop shop for patrons to view and access all library resources. The LibLynx portal includes free resources, user group-specific messaging, library news and events, contact information and hours, and most importantly the integration of Ovid, UpToDate (onsite only) and Micromedex (licensed independently from library).

St. Luke’s new branded, mobile-ready user portal promotes the value of their library resources, and drives usage by offering a much simpler access experience.

We worked with the library to develop an implementation plan that minimized migration friction (enabling users to login using their legacy usernames), and maximized promotion of library resources with curated collections and targeted landing pages.

As the library staff had limited time, we took on the bulk of the implementation effort, including contacting publishers, bulk uploading patron data, designing the user portal experience, configuring content and resources, and drafting communications to patrons.

ABOUT St.Luke’s Hospital
St. Luke’s Hospital is an independent, non-profit healthcare provider that has been serving the greater St. Louis area for over 150 years. Nationally recognized for quality care, St. Luke’s provides personalized healthcare services from its 493-bed hospital, and is an exclusive affiliate of America’s #1 heart hospital, the Cleveland Clinic.

Please contact us to explore how we can help provide your users with a one-stop service for all resources.